Photo from Wikimedia Commons
Recently, I went out for a few drinks with a couple of friends. I suggested that we try somewhere in the neighborhood because I like to support nearby restaurants. My friends agreed, and off we went.
It was about 8:00 on a Friday night. When the four of us showed up, the restaurant was very busy. Every table was occupied. Understanding that we would have to wait, we stood patiently by the door and waited for a server to approach us.
It was several minutes before we were acknowledged by the staff. It was several more before a server approached us. I expected one of them to come over and apologize for the wait, maybe offer to take down our names for the next available table. In my experience, that’s what you do. Even though it is out of your control, you walk over to the customers at the door and say,
“I’m sorry for the wait. We will have a table ready for you shortly.” In other words, “Please don’t go. I live off my tips.”
I don’t expect my feet kissed, just a simple but professional act of courtesy.