BC Ferries has a million-dollar change of heart

Company criticized for pocketing profits on unused assured-loading tickets; customers threatened to sue.

Photo courtesy of Wikimedia Commons.

It isn't clear whether it was the threat of legal action, or the cost of fighting the legal battle, or just plain public relations at work, but BC Ferries has decided to back away from a controversial decision to refuse refunds for customers who had bought assured-loading tickets but not used them before they expired.

The company pocketed a million dollars in the move.

Canadian Press has today's story on the change of heart:

VICTORIA -- BC Ferries has reversed course and decided to refund customers who'd bought assured loading tickets before having them cancelled.

The refunds will be offered until Oct. 24 for customers who'd paid for trips in advance before the rules were changed.

BC Ferries had been criticized for pocketing a million dollars in profit from people who bought the tickets but weren't able to use them before the program was scrapped.

Some angry customers had threatened to launch legal action against the company after Ferries president David Hahn rejected their refund demands.

Hahn had said customers who provided an email address were notified about the change and the tickets were non-refundable.

But now he says people can apply for refunds for assured loading tickets that were bought but never used.

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